Need support with MyConnection? Need to get a permit by phone?
Our Contact Centre is open from 7:00 am to 8:00 pm at 1-866-566-7233
For general inquiries about permits, inspections, exams, or to make a credit card payment contact:
Toll free phone: 1-866-566-7233 (7:00 am to 8:00 pm, Monday to Friday)
Our head office location is:
505 - 6th Street, Suite 200
New Westminster, BC
For general inquiries, you can also contact your regional BCSA office.
Report a non-compliance or safety violation
If you know a company or individual is operating without a permit, or are aware of another safety violation or non-compliance, call 1-866-566-7233 with the details of your report.
If you are reporting a safety incident, please read: Report an incident.
Technical safety issues
If you have questions or problems to do with operating permits, inspection, declarations, etc., please contact our client service department:
Phone: 1-866-566-7233, 7:00 am to 8:00 pm, Monday to Friday.
For all media inquiries contact us during regular business hours:
Questions regarding our website
If you are having problems viewing a page or cannot find something on our website:
Please provide a description or screen shot of your problem if possible.