Contact us

Got questions?

Need support with MyConnection? Need to get a permit by phone?

Our Contact Centre is open from 7:00 am to 8:00 pm at 1-866-566-7233

For general inquiries about permits, inspections, exams, or to make a credit card payment contact:

Toll free phone: 1-866-566-7233 (7:00 am to 8:00 pm, Monday to Friday)
Fax: 1-888-660-3508

Our head office location is:
505 - 6th Street, Suite 200
New Westminster, BC
V3L 0E1

For general inquiries, you can also contact your regional BCSA office.

Report a non-compliance or safety violation

If you know a company or individual is operating without a permit, or are aware of another safety violation or non-compliance, call 1-866-566-7233 with the details of your report.

If you are reporting a safety incident, please read: Report an incident.

Technical safety issues

If you have questions or problems to do with operating permits, inspection, declarations, etc., please contact our client service department via email at or by phone on 1-866-566-7233, 7:00 am to 8:00 pm, Monday to Friday.

Questions regarding our website

If you are having problems viewing a page or cannot find something on our website, please email along with a description or screen shot of your problem and you should have a response from the webmaster.