Contact us

Got questions?

Need support with MyConnection? Need to get a permit by phone?

Our Contact Centre is open from 7:00 am to 8:00 pm at 1-866-566-7233

For general inquiries about permits, inspections, exams, or to make a credit card payment contact:

Toll free phone: 1-866-566-7233 (7:00 am to 8:00 pm, Monday to Friday)
Fax: 1-888-660-3508

Our head office location is:
505 - 6th Street, Suite 200
New Westminster, BC
V3L 0E1

For general inquiries, you can also contact your regional BCSA office.

Report a non-compliance or safety violation

If you know a company or individual is operating without a permit, or are aware of another safety violation or non-compliance, call 1-866-566-7233 with the details of your report.

If you are reporting a safety incident, please read: Report an incident.

Technical safety issues

If you have questions or problems to do with operating permits, inspection, declarations, etc., please contact our client service department:

Phone: 1-866-566-7233, 7:00 am to 8:00 pm, Monday to Friday.

Media Inquiries

For all media inquiries contact us during regular business hours:

Phone: 778-396-2164

For additional resources about our organization, see Media Releases and Publications.

Questions regarding our website

If you are having problems viewing a page or cannot find something on our website:


Please provide a description or screen shot of your problem if possible.